Marzahn's Musings
Is It Hard To Do Business With You?
One of our laptops bit the dust the other day. We shopped a bit and decided the replacement was to come from Office Depot. They offer a great object lesson.
Continue readingService Customers Always Have 3 Questions.
From the service customer’s point of view, there are always 3 things you want to know. If you don’t build an answer to those questions into your interaction with service customers, you are asking for trouble.
Continue readingWhen employees complain about each other...
What do you do when employees, and especially managers, complain about each other? You surely know the scenario.
Continue readingWarranty Blues?
Isn’t that the way it feels to be a dealer submitting for warranty today? The manufacturer or vendor delays, devalues or denies the claim.
Continue readingWhen Should You Fire a Customer?
We’ve all seen the circumstance in which a customer crosses the line. What are the long-term effects of maintaining a toxic relationship?
Continue readingMaximum Value in Technical Capacity
Well... It finally happened. I have seen more than a couple of stores with more revenue in the shop than from sales of units. Wow, huh!?
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