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Published over the past three decades in industry publications. Permission is granted to republish with attribution.
What Did You Expect
RVPro reprint, September 2021
Download PDFA Year of Broken Trends
RVPro reprint, July 2021
Download PDFSelling to 1st Timers
RVPro reprint, June 2021
Download PDFQuality (Part 1)
RVPro reprint, March 2021
Download PDFQuality (Part 2)
RVPro reprint, April 2021
Download PDFHallmarks of Successful Dealerships
RV Trade Digest, January 2000
Download PDFMindset Matters Most
RV PRO, October 2017
Download PDFPrinciple-Based Problem Solving
RV PRO
Download PDFRV Techs Are More Like Veterinarians Than Doctors
RV Trade Digest, September 2005
Download PDFThe Practical Tactical Side of Strategic Planning
RVPro reprint, November 2017
Download PDFAdapting to Advertising's Changing Landscape
RVPro reprint, December 2017
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